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How atomexch Handles Your Personal Data

At atomexch, we collect only the data we need to operate your account and process transactions via UPI, Paytm and PhonePe.

Data Collected Only As NeededUPI, Paytm, PhonePe Transaction PrivacyYour Right to Access Your DataSecure Storage PracticesContact Us to Request Changes

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What This Policy Covers and Where It Applies

atomexch Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy policy applies to all account holders who access atomexch where local law permits such access. We process personal data — including your name, contact details, payment identifiers associated with UPI, Paytm or PhonePe, and device information — only for the purposes of account management,

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identity verification, transaction processing and fraud prevention. We do not sell your personal data to third parties. Data may be shared with regulated payment processors or compliance bodies only where legally required. Your continued use of the platform after any update to this policy constitutes acceptance
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of the revised terms. If you are accessing from a jurisdiction where such services are restricted, it is your responsibility to confirm eligibility under local law.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact atomexch About Your Privacy

If you have questions about how your data is handled, wish to request a copy of your personal information, or want to ask us to delete your account data, our privacy support…

Email Privacy Request Send a written data access or deletion request to our privacy inbox. Include your registered account email so we can locate and verify your record before responding.

Live Chat Support Use the live chat window inside your account dashboard to raise a privacy question in real time. Our agents can log a formal data request on your behalf during chat.

Account Settings Panel Certain data preferences — such as marketing communication opt-outs and cookie consent — can be managed directly from the privacy section inside your account settings without contacting support.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security at atomexch

We apply layered security controls across every point where your data moves — from the moment you complete a UPI deposit to the point your withdrawal is verified and released.

Data Collection Principles

We collect the minimum personal data required to verify your identity and process your transactions. We do not collect data beyond what your account activity and payment methods — UPI, Paytm, PhonePe — require us to hold.

Cookie and Tracking Policy

We use session cookies to keep your account logged in and analytics cookies to understand how you move through the lobby. You can disable non-essential cookies at any time from the cookie preferences panel in your account.

Account Security Measures

All account data is stored behind AES-256 encryption. Login sessions require two-factor authentication where enabled. Suspicious access attempts trigger an automatic account lock and an alert to your registered contact details.

Data Retention Schedule

We retain transaction records and identity documents for the period required by applicable financial compliance rules. Once that period expires, data is securely deleted from our servers unless a legal hold is active.

Your Right to Access and Correct

You may request a full export of the personal data we hold on your account at any time. If any detail is inaccurate — such as a name spelling or contact number — you can request a correction through our privacy support channel.

Third-Party Data Sharing Limits

We share your data only with payment processors needed to complete UPI, Paytm or PhonePe transactions, and with compliance bodies where the law requires disclosure. No data is transferred for advertising purposes to external parties.

Frequently Asked Privacy Questions

Below are the data and privacy questions we receive most from account holders in India. If your question is not covered here, reach our privacy team through live chat or email and we will respond within 72 hours.

We collect your name, email address, phone number, date of birth and the payment identifiers linked to your UPI, Paytm or PhonePe account. Identity documents are collected only at the verification stage required by compliance rules.

We share data only with payment processors — such as those handling your UPI or Paytm transactions — and with regulatory bodies where local law requires it. We do not sell or rent your personal information to any external advertiser.

Financial transaction records are retained for the duration mandated by applicable compliance rules, typically five to seven years. Once that period ends and no legal hold applies, your data is securely and permanently deleted from our systems.

Yes. Submit a data access request through our privacy email or live chat. We will verify your identity against your registered account details, then send you a structured export of your personal data within the timeframe required by applicable law.

Contact our privacy team via email or live chat and submit a deletion request. We will confirm receipt, process the request within the required period, and notify you once deletion is complete — or explain if a legal retention obligation prevents immediate deletion.

We use essential cookies for login sessions and optional analytics cookies to understand account navigation patterns. Non-essential cookies can be switched off from the cookie preferences panel in your account settings at any time without affecting core functionality.

Access to atomexch depends on local law and is available only where local law permits. If you access the platform from a restricted region, this policy still governs any data we may have collected, but we encourage you to confirm eligibility under your local rules before accessing the service.

How atomexch Handles Your Personal Data

Contact atomexch About Your Privacy

Data Handling, Cookies and Account Security at atomexch

Data Collection Principles

Cookie and Tracking Policy

Account Security Measures

Data Retention Schedule

Your Right to Access and Correct

Third-Party Data Sharing Limits

Frequently Asked Privacy Questions

01 What personal data does atomexch collect when I open an account?

02 Does atomexch share my data with third parties?

03 How long does atomexch keep my account data after I close my account?

04 Can I request a copy of all the data atomexch holds about me?

05 How do I ask atomexch to delete my personal data?

06 What cookies does atomexch use and how can I control them?

07 Does this privacy policy apply if I access atomexch from a region where it is not available?

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